Since HoxPlus FZE is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is provided/delivered. As a customer you are responsible for understanding this upon purchasing any item at our website. Please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
 
Domain Registration: Once domain registered, refund shall not be applicable. However, client may transfer it to any other hosting company if they wish to.

Hosting services: Hosting cancellation request shall be catered any time client wish to. Since the hosting is on yearly basis The refund shall be on pro rata basis.

eSolutions File downloads: Once the file is downloaded, no refund shall be applicable. However, if file is corrupt or not opening, we will replace it and make sure it is downloaded in a working condition.

Delivery of the product: Each clients must register on our website and create profile with a unique ID and password. All services and solution file downloads are delivered from this account. Each instance in the client's account shall trigger email notification to client registered email address.

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded.
 
Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
 
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
 
Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Sample files and demos are available at our website section.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Refund Mode: We will refund through the original mode of payment only

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Contact Us
Live chat: Click Here
Ticket System: http://www.eehosting.com/clients/submitticket.php
Phone: +971 4 437 0200
Please give it 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted at Ticket System within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.

A refund is issued to you upon receipt of a Waiver of Copyright signed by you.